For guesthouses & b&bs

Guesthouses & B&Bs customers choose on rating before they choose on anything else.

Booking platforms take a cut of every reservation, and direct enquiries go unanswered. Cresta answers every enquiry the moment it lands, asks for the review once the work is done, and puts your guesthouse in front of the people already looking.

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A guesthouse at work

What this looks like for a guesthouse

Shared inbox — WhatsApp
Do you have availability for two nights from the 14th, and do you have parking?school holidays and long weekends
Thanks for getting hold of us — yes, we can help. What time suits you for a quick call to get the details?Cresta replied in 8 seconds
★★★★★
Answered straight away and sorted it out properly.posted to Google
  • Who's messagingA traveller comparing places to stay.
  • When they messageTypically school holidays and long weekends — usually when you can't get to the phone.
  • What a job is worthR750–R2 500 per night, which is what a missed enquiry costs.
  • What decides itGuesthouses & B&Bs customers choose on rating before they choose on anything else.

Why the fast ones win

What happens to an enquiry while nobody answers

Questions people actually ask

How can a guesthouse get more direct bookings?

Answer direct enquiries faster than the booking platforms do. Guests who message a guesthouse directly are trying to avoid platform fees or ask a specific question, and they book with whoever replies first — every direct booking saves the commission.

Do reviews affect guesthouse bookings?

Heavily. Both Google and the booking platforms rank on rating, and a guesthouse with recent reviews appears above one with older, better ones.

Guesthouses & B&Bs by city

Local pages with the competitor picture in each metro.

Get more guesthouses & b&bs work without spending more on ads.

Fifteen minutes, no presentation. Bring what you spend now and we'll put our number next to it, line by line.

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